“The widget editor is ready when support can preview every visitor state and publish without waiting on a deploy.”
Product surface
Widget Studio
Design, preview, and publish the live chat widget from one studio
Tune Ochre's live chat widget without another deploy: theme the surface, test preview modes, choose placement and launcher behavior, capture visitor identity, publish versioned changes, copy the embed snippet, and roll back when needed.
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Widget Studio control room
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
P
Preview visitor
nowTheme and launcher preview
Draftchat
Preview visitor / #TKT-c_58babc0a02
Subject Theme and launcher preview · Channel chat
Draft
PWidget Studio01:03
Does this match our brand and require email before chat?
Ochre AI draftsourced
The honey theme is saved, bottom-right launcher is live, and pre-chat email is required.
Theme savedPre-chat enabledPublish pending
Reply to Preview visitor...
Preview replyOchre
Typically replies under 2 min
how do I create a help article?
A teammate is on the way — they'll join this chat shortly.
Type your message...
LivePreview modesInspect desktop, mobile, light, dark, open, closed, and after-hours states before publishing.
RollbackVersioningKeep a live version, a draft version, publish history, and a fast path back to the last known-good widget.
One snippetEmbedDevelopers install the script once while support keeps tuning the customer-facing configuration.
Widget Studio
Draft version 18
LiveRollbackOne snippet
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Widget Studio control room
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
P
Preview visitor
nowTheme and launcher preview
Draftchat
Preview visitor / #TKT-c_58babc0a02
Subject Theme and launcher preview · Channel chat
Draft
PWidget Studio01:03
Does this match our brand and require email before chat?
Ochre AI draftsourced
The honey theme is saved, bottom-right launcher is live, and pre-chat email is required.
Theme savedPre-chat enabledPublish pending
Reply to Preview visitor...
Preview replyOchre
Typically replies under 2 min
how do I create a help article?
A teammate is on the way — they'll join this chat shortly.
Type your message...
Operating model
Scroll through the actual operating path.
Each card locks into place as you move down the page, updating the product scene above and keeping the current workflow step in focus.
Proof points
Built from the work support actually does.
“A stable embed plus versioned configuration gives teams speed without making the website fragile.”
Start with one clear support path, then add the depth your team needs.
Ochre keeps the workflow concrete: one inbox, one customer story, one visible AI review path, and a practical route into the rest of the platform.