“Slack Connect should be a customer channel, not a hidden queue your team has to remember.”
Product surface
Slack Connect
Run customer Slack channels like accountable support work
Ochre turns shared Slack Connect channels into routed inbox conversations with customer-channel mapping, internal notes, SLA visibility, and AI assist beside every reply.
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Shared channel intake
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
#
#northstar-shared
nowSlack Connect renewal thread
OpenSlack
#northstar-shared / #TKT-c_58babc0a02
Subject Slack Connect renewal thread · Channel Slack
Open
#Slack Connect01:03
Looping support here. Can we add seats before renewal?
Ochre AI draftsourced
I opened this as an Ochre request, attached Stripe context, and prepared the reply for review.
Channel mappedThread mirroredSLA preserved
Reply to #northstar-shared...
Slack replyShared channelsIntakeSlack Connect messages become support conversations instead of scattered pings.
Customer-linkedMappingEach channel stays tied to the right account, plan, owner, and history.
VisibleSLAInbox status, priority, owner, and response targets stay clear to the team.
Slack Connect workflow
#acme-renewal
Shared channelsCustomer-linkedVisible
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Shared channel intake
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
#
#northstar-shared
nowSlack Connect renewal thread
OpenSlack
#northstar-shared / #TKT-c_58babc0a02
Subject Slack Connect renewal thread · Channel Slack
Open
#Slack Connect01:03
Looping support here. Can we add seats before renewal?
Ochre AI draftsourced
I opened this as an Ochre request, attached Stripe context, and prepared the reply for review.
Channel mappedThread mirroredSLA preserved
Reply to #northstar-shared...
Slack replyOperating model
Scroll through the actual operating path.
Each card locks into place as you move down the page, updating the product scene above and keeping the current workflow step in focus.
Proof points
Built from the work support actually does.
“The same owner, SLA, notes, and AI assist should follow the work no matter where the customer starts.”
Start with one clear support path, then add the depth your team needs.
Ochre keeps the workflow concrete: one inbox, one customer story, one visible AI review path, and a practical route into the rest of the platform.