Conversation gravity
Support starts with account context.
Email, live chat, Slack Connect, customer records, and knowledge sit together so teammates see the story before they reply.
Company
Ochre builds support software for B2B SaaS teams.
Ochre is a BYOK AI helpdesk for teams whose customer conversations depend on account context, billing state, product issues, and shared channels.
AI economics
BYOK keeps usage visible.
Customers connect their own Anthropic or OpenAI key instead of buying model usage through opaque per-resolution markup.
Product shape
Built for B2B SaaS motion.
Ochre stays focused on account-based support workflows where product, billing, shared channels, and AI drafting intersect.
Category descriptor
BYOK AI helpdesk for B2B SaaS teams.
Operational support workspace first, AI agent assistance with customer-owned model keys.