“The shared inbox is the operating surface: queue state, customer context, and reply workflow in one place.”
Product surface
Shared inbox
One queue for every customer conversation
Ochre gives support teams a real operating queue for email, live chat, and Slack Connect with filters, live status, account context, internal collaboration, and BYOK AI drafts beside the reply.
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Unified support queue
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
T
Test User
nowLive chat · test
Openchat
Test User / #TKT-c_58babc0a02
Subject Live chat · test · Channel chat
Open
Tspazman2c@gmail.com01:03
test
Ochre AI draftsourced
Looks like your chat is working. I am here if you want to test another question.
Live chat capturedVisitor record attachedAI reply sent
Reply to Test User...
ReplyClaim to closeQueue workflowFilter, claim, assign, reply, snooze, escalate, and resolve without changing surfaces.
LiveRealtime statusUnread state, owner changes, customer replies, notes, mentions, and draft readiness update as teammates work.
Side by sideContext and AICustomer history, billing state, linked issues, matched knowledge, and BYOK drafts stay adjacent to the composer.
Inbox workflow
Queue workflow
Claim to closeLiveSide by side
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Unified support queue
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
T
Test User
nowLive chat · test
Openchat
Test User / #TKT-c_58babc0a02
Subject Live chat · test · Channel chat
Open
Tspazman2c@gmail.com01:03
test
Ochre AI draftsourced
Looks like your chat is working. I am here if you want to test another question.
Live chat capturedVisitor record attachedAI reply sent
Reply to Test User...
ReplyOperating model
Scroll through the actual operating path.
Each card locks into place as you move down the page, updating the product scene above and keeping the current workflow step in focus.
Proof points
Built from the work support actually does.
“AI drafts belong beside the customer record and the teammate composer, not in a separate automation lane.”
Start with one clear support path, then add the depth your team needs.
Ochre keeps the workflow concrete: one inbox, one customer story, one visible AI review path, and a practical route into the rest of the platform.