Introducing the Ochre AI support workspace. Start a 14-day trial

Built in public

Changelog

What we shipped, in the order we shipped it. No “various improvements.”

v0.1

Public preview

First public build of Ochre. Shared inbox, BYOK AI, Slack Connect, Stripe context, and a concierge migration path. Expect rough edges — and ship logs every Tuesday.

Added
  • Shared inbox with thread view, internal notes, and per-org filters.
  • BYOK AI: drop in your own OpenAI or Anthropic key. We never mark up tokens.
  • Slack Connect channels as a first-class inbox source.
  • Stripe context block in the conversation sidebar (MRR, plan, LTV, last payment).
  • Concierge migration tooling for Zendesk, Help Scout, and Intercom exports.
  • Public comparison page system with the first deep dive (Ochre vs Zendesk).
Changed
  • Pricing simplified to flat $39/agent/mo or $99/mo Starter (3 seats).
Fixed
  • Initial pass on accessibility — focus rings, keyboard nav across the inbox, and ARIA on the AI suggestion panel.