“A support answer should carry the source a teammate would trust if AI were not involved.”
Product surface
Knowledge base and help center
Hosted help content that gives every answer a source
Publish a customer-facing help center, maintain private support knowledge, and give teammates and BYOK AI the citations, gaps, and analytics needed to answer with confidence.
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Help center intelligence
HANDL.
0
RESOL.
0
AVG C.
—
SPEND
$0.01
A
Avery Stone
nowHow do I create a help article?
Waiting on the customerchat
Avery Stone / #TKT-c_58babc0a02
Subject How do I create a help article? · Channel chat
Waiting on the customerBack to AI Queue
Aavery@acme.io01:03
how do I create a help article?
Ochre AIDrafting chat reply01:07
Go to Knowledge, choose New article, add the title and slug, then publish when the draft is reviewed.
Conf 95%Draft
AI auto-replies above the confidence threshold.
Drafting chat replyHostedHelp centerPublish public collections for customer self-serve while keeping internal-only material out of view.
Source linkedAI citationsMatched articles stay beside replies and BYOK AI drafts so reviewers can see what shaped the answer.
MeasuredGapsMissed searches, repeated questions, and low-confidence drafts become a queue of articles to write or refresh.
Knowledge workflow
Source-aware article workflow
HostedSource linkedMeasured
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Help center intelligence
HANDL.
0
RESOL.
0
AVG C.
—
SPEND
$0.01
A
Avery Stone
nowHow do I create a help article?
Waiting on the customerchat
Avery Stone / #TKT-c_58babc0a02
Subject How do I create a help article? · Channel chat
Waiting on the customerBack to AI Queue
Aavery@acme.io01:03
how do I create a help article?
Ochre AIDrafting chat reply01:07
Go to Knowledge, choose New article, add the title and slug, then publish when the draft is reviewed.
Conf 95%Draft
AI auto-replies above the confidence threshold.
Drafting chat replyOperating model
Scroll through the actual operating path.
Each card locks into place as you move down the page, updating the product scene above and keeping the current workflow step in focus.
Proof points
Built from the work support actually does.
“The best help centers show what customers can self-serve and what the team still needs to write.”
Start with one clear support path, then add the depth your team needs.
Ochre keeps the workflow concrete: one inbox, one customer story, one visible AI review path, and a practical route into the rest of the platform.