“A live chat install is complete only when a named visitor reaches the shared inbox and a teammate can answer from there.”
Product surface
Live chat widget
A live chat workflow built for named customers and real handoffs
Install Ochre on your site or app, capture visitor identity before the first message, hand urgent chats to a teammate in real time, and keep every conversation routed through the shared inbox.
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Live chat operating flow
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
S
Samir Patel
nowWidget install on docs site
Openchat
Samir Patel / #TKT-c_58babc0a02
Subject Widget install on docs site · Channel chat
Open
Ssamir@docsco.com01:03
Can I install the widget on our docs site and require email before chat?
Ochre AI draftsourced
Yes. Install the snippet, keep pre-chat email required, and the conversation will route into this same inbox.
Pre-chat enabledWidget source attachedInbox route ready
Reply to Samir Patel...
Widget replyOchre
Typically replies under 2 min
how do I create a help article?
A teammate is on the way — they'll join this chat shortly.
Type your message...
RequiredPre-chat identityCapture name and email before the first message so every thread starts as a usable support record.
RealtimeHandoffVisitor messages, teammate replies, and escalation state update without asking either side to refresh.
InboxDestinationNew chats route into the same triage queue your team already uses for email and Slack Connect.
Live chat workflow
Widget workflow
RequiredRealtimeInbox
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Live chat operating flow
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
S
Samir Patel
nowWidget install on docs site
Openchat
Samir Patel / #TKT-c_58babc0a02
Subject Widget install on docs site · Channel chat
Open
Ssamir@docsco.com01:03
Can I install the widget on our docs site and require email before chat?
Ochre AI draftsourced
Yes. Install the snippet, keep pre-chat email required, and the conversation will route into this same inbox.
Pre-chat enabledWidget source attachedInbox route ready
Reply to Samir Patel...
Widget replyOchre
Typically replies under 2 min
how do I create a help article?
A teammate is on the way — they'll join this chat shortly.
Type your message...
Operating model
Scroll through the actual operating path.
Each card locks into place as you move down the page, updating the product scene above and keeping the current workflow step in focus.
Proof points
Built from the work support actually does.
“The widget should be a front door into the support workflow, not a side channel the team has to monitor separately.”
Start with one clear support path, then add the depth your team needs.
Ochre keeps the workflow concrete: one inbox, one customer story, one visible AI review path, and a practical route into the rest of the platform.