“A webhook is production infrastructure when it can create work in another system.”
Developer path
API and webhooks
Wire support events into the systems your team already trusts
Use Ochre APIs and signed webhooks to hand off installs, sync customer context, trigger internal workflows, and debug delivery without guessing what happened.
Trust
Signed
Every webhook carries a signature so your endpoint can verify source, timestamp, and payload integrity before acting.
Visibility
Traceable
Delivery attempts, response codes, retry state, and event IDs make webhook behavior inspectable during rollout and incidents.
Webhook delivery trace
conversation.opened | sig verified | 202 accepted
installation.verified | owner handoff queued
message.created | Linear bug workflow matched
conversation.closed | retry 0 | delivered in 184ms
SignedTrustEvery webhook carries a signature so your endpoint can verify source, timestamp, and payload integrity before acting.
TraceableVisibilityDelivery attempts, response codes, retry state, and event IDs make webhook behavior inspectable during rollout and incidents.
Ops readyUse casesCreate issues, notify account owners, sync CRM fields, and move install handoffs from a customer event to an internal owner.
Webhook console
Webhook delivery trace
SignedTraceableOps ready
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Signed support event stream
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
W
Webhook test
nowconversation.opened delivered
SentAPI
Webhook test / #TKT-c_58babc0a02
Subject conversation.opened delivered · Channel API
Sent
Wdeveloper endpoint01:03
Send a signed test event to the production endpoint.
Ochre AI draftsourced
Delivery succeeded with signature verified, event ID stored, and replay available.
Signature verified202 responseReplay safe
Reply to Webhook test...
Webhookdelivery log
ok conversation.opened 202
ok signature verified
ok event replay safe
Operating model
Scroll through the actual operating path.
Each card locks into place as you move down the page, updating the product scene above and keeping the current workflow step in focus.
Proof points
Built from the work support actually does.
“Support automation should be signed, visible, retry-safe, and tied back to the customer conversation.”
Start with one clear support path, then add the depth your team needs.
Ochre keeps the workflow concrete: one inbox, one customer story, one visible AI review path, and a practical route into the rest of the platform.