Settings & team

Default roles, custom roles, and how to control who can do what across your workspace.

Your AI replies in Slack appear under your org logo and name, not Ochre's. The branding from Settings → Branding flows through automatically.

Email hello@ochrehq.com from Settings → Danger zone and we send back a JSON ZIP of your workspace data within one business day.

Email hello@ochrehq.com to request deletion. 30-day grace, then hard delete. How to cancel during grace and what to do first.

Three irreversible actions: transfer ownership (one-click), data export (concierge), workspace deletion (concierge). Owner-only.

How instant, hourly, and daily delivery work. The daily digest groups all daily-cadence kinds into a single email per day per user.

Per-event notification grid: in-app, email, Slack. Plus digest cadence per kind.

Where routing rules, SLA policies, and the AI default-assignee mode (human-first vs ai-first) live.

Send and receive support email from your own domain. DKIM, SPF, and MX in three steps.

Move the workspace owner role to another admin. Atomic, irreversible, and confirmed by typing the workspace name.

Owner, admin, agent, light agent. The four fixed roles, what each can do, and how to pick the right one. No custom roles.

Invite teammates by email magic link. What roles do, how the seat gate works, and the difference between billable and free invites.

Upload your logo, set an accent color, and write a signature template with name and org substitutions. Three fields that make every customer touchpoint look like you.

The seven knobs that define your workspace: name, slug, language, timezone, business hours, AI on-call, and the Ochre support chat. Set them once and the rest of the product behaves.