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Account & billing
Plans, seats, invoices, the Stripe portal, cancellation.
7 articles
- RefundsWhen refunds are possible, when they are not, and how to ask. Most refund requests are billing-error fixes; we handle those quickly.
- CancellationEmail hello@ochrehq.com to cancel. Concierge flow today, not one-button. Workspace stays active through the paid period, then read-only for 30 days.
- InvoicesHow invoices are generated, where to find them, what the line items mean, and how to reconcile mid-cycle proration.
- Stripe billing portalThe Stripe-hosted portal where you update your card, change billing email, view invoices, and update your tax address. Owner-only.
- Changing your planHow to add or remove seats, switch billing cadence, and update your card. Stripe Checkout for the first paid plan, Stripe portal for ongoing updates, concierge for cancellation.
- Seats and rolesHow seat counts are calculated, what happens when you invite past your limit, and how to optimize spend by using light agents.
- Pricing overviewFlat $39/seat/month on Team. Scale for high-volume orgs (custom). Light agents free. AI tokens are direct-billed by your model provider — no per-resolution AI tax.