Changing your plan

Ochre's pricing is single-line: $39 per billable seat per month on the Team plan. So "changing your plan" really means changing one of three things:

• Seat count (most common).
• Billing cadence (monthly vs annual).
• Card or billing email.

For the pricing model see pricing-overview.

Adding seats

Seat count is computed from current membership — it is not a separate field you set.

• Invite an admin or agent. If you are at capacity, the invite stays pending and we offer an "Accept seat" prompt. Accepting adds the seat immediately, charges a prorated amount via Stripe for the rest of the current period, and bumps the renewal seat count by one.

There is no separate "Manage seats" button. The seat count tracks team membership directly. If you want a batch of agents to start without per-person prompts, email hello@ochrehq.com to pre-buy seats.

For invite mechanics see inviting-team-members.

Removing seats

Demote or remove the user. The seat is freed at the next renewal — the next invoice charges the lower seat count.

If you want to drop seat count without removing anyone (because some people might rejoin), demote them to light agent. Light agents are free and stay in the workspace.

Switching to annual

We offer 2 months free if you prepay for the year. Email hello@ochrehq.com — we send a Stripe invoice for the annual amount and switch your renewal cadence. Mid-year switches credit the unused remainder of your monthly subscription against the annual invoice.

Switching from annual back to monthly

At renewal time, ask us to flip you back. We do not pro-rate annual refunds mid-term unless there is a billing error. See refunds.

Changing card or billing email

Open the Stripe billing portal: Settings → Billing → Manage subscription. From there:

• Update card. Add a new card, set as default, remove the old one.
• Update billing email. Where invoices and receipts are sent.
• Update billing address. Used for tax calculation.
• View invoices and receipts.

Full Stripe portal walkthrough: stripe-portal.

Why upgrades use Stripe Checkout

When you accept a new seat or first switch from Starter to Team, the flow goes through Stripe Checkout. This means:

• The card form is hosted by Stripe (PCI compliance is on them).
• 3D Secure prompts work cleanly across banks.
• Apple Pay, Google Pay, and bank-issued one-tap cards work without us building anything custom.

You do not see a "different" Ochre billing surface — you see Stripe.

Why ongoing changes use the portal

Once you are subscribed, day-to-day changes (card updates, billing email, address) are managed through the Stripe customer portal. Same portal Stripe gives every customer of every Stripe-using SaaS. Familiar, secure, audited.

Cancellation

Cancellation goes through hello@ochrehq.com — the Stripe portal does not have the in-app cancel button enabled today. We confirm within one business day and schedule the cancellation for period end. See cancellation.

Common questions

Can I downgrade mid-cycle and get a refund? Generally no. Downgrades take effect at next renewal. See refunds for billing-error exceptions.

Can I pause my account? Not currently. The closest equivalent is canceling at period end and resubscribing later.

Can I assign different cards to different seats? No. One card per workspace. If you need departmental billing, run separate workspaces.

My invoice was higher than expected. First check whether you accepted an additional seat mid-cycle (proration). If still surprising, email hello@ochrehq.com.

What to do next

• See stripe-portal for the day-to-day billing surface.
• See invoices for invoice format.
• See cancellation if you are leaving.
• For seat mechanics see seats-and-roles.