Cmd-K: navigate and act
The command palette is how you move through Ochre — search anything, run any action, find any setting.
⌘K (Ctrl-K on Windows) is the front door. Every conversation, customer, article, teammate, and setting is reachable from one box. If you have to remember where something lives in the navigation, we've already failed; the palette is the answer.
What it searches
Open the palette and start typing. By default it ranks across:
- Conversations — by subject, customer name, body content
- Customers — by name, email, company
- KB articles — by title, summary, and body
- Teammates — by name or email, for assignment and mentions
- Settings — fuzzy-matches the entire settings tree, including buried checkboxes
Hits are grouped by type, with the most likely category first based on what you've typed. "stripe" probably wants the integration page, not a customer named Stripe.
Action verbs with >
Type > first to flip the palette into action mode. > close conversation, > assign to, > snooze 2 days, > add tag. Whatever you can do from the toolbar or a menu, you can do from > . The available actions narrow to whatever is currently selected — if you're not in a conversation, "close conversation" doesn't show up.
Scoping prefixes
Three prefixes scope the search to a single entity type, useful when the global mix is too noisy:
@— people only (customers and teammates)#— tags and KB articles>— actions only
@sarah finds Sarah in customers and teammates without dragging in every email that mentions her. #refund jumps to the refund article without showing every conversation tagged refund.
Recents and pinning
Empty palette? You see your six most recent items, in order — wherever you were last is one keystroke away. The palette also remembers what you usually pick for ambiguous queries; type "billing" three times and click the billing settings each time, and it'll start ranking the page above the customer in row four.
When you forget where a setting lives
This is the one most people discover by accident. "where is the slack channel mapping" → palette → settings hit, one Enter, you're there. We don't expect you to memorize seven layers of nav, and we'd rather you didn't try.
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